Frequently Asked Questions
Everything you need to know about shopping at Nutridome
What are the available shipping methods and delivery times?
We offer standard and express shipping options via trusted couriers. Delivery typically takes 2-5 business days depending on your location. You will receive a tracking number as soon as your order leaves our warehouse.
Which payment methods do you accept?
We accept a wide range of secure payment methods, including major credit cards (Visa, Mastercard), PayPal, Apple Pay, Google Pay, and localized instant bank transfers.
What is your return policy?
You can return any unopened and unused products within 14 days of receipt. Due to hygiene reasons, we cannot accept returns on cosmetic products that have been opened or had their safety seals broken.
Are the products sold at Nutridome authentic?
Absolutely. Nutridome only sources products directly from official manufacturers and authorized distributors. We guarantee that every item in our store is 100% authentic and of the highest quality.
How can I track my order status?
Once your order is shipped, you will receive an email notification with a direct link to the courier's tracking page. You can also view your order history and status by logging into your Nutridome customer account.
Do you offer international shipping?
Yes, we ship to most countries within the European Union. Shipping costs and estimated delivery times for international orders are calculated at checkout based on the destination country.